Wanda March

Front Line Customer Service Workshop

Ask yourself these questions:

►At the cost of getting customers to come into your business or call you on the phone, how is your customer feeling about the service they are receiving?

►Are they coming back a second time? If not, what is the cost to your bottom line?

►Do they feel cared for or do they want to go to your competitor?

The cost of doing business is high; don’t let poor customer service cost you customers.

The top reasons customers leave and don’t return are that they feeling unappreciated and indifferent from your staff or employees. (Rudeness)

Some of the areas that are covered in this workshop will be:

How to meet and greet customers
How to answer the phone so the customer feels appreciated
How to hang up from each call
How to handle upset or irate customers
How to dress for the job
How to handle ‘when an employee is having a bad day’
How to develop a winning “Boomerang Principle” so the customer keeps coming back
Each attendee will receive a class binder with course notes
Much more….

Little things can help you retain customers or lose them. This workshop is designed to help you truly become #1 in customer Service!

Thursday, July 16, 2009 - 9:00 - 4:00 pm

Westminster Club in New Westminster

Training $495 per student - contact PhoneTalk Communications for group discount

Includes lunch