Corporate and Business Phone Skills Coaching

The Goal of Business and Corporate Training is:

• To increase effectiveness on the phone resulting in increased sales or appointments
• To increase understanding and knowledge of the tools needed in good phone communications
• To increase rapport building that leads to trust, that in turn leads to the development of a realtionship that easily and naturally leads to increased sales
• To increase ease on the phone

• To Increase sales and profits

  What people are saying about PhoneTalk Communications Training:  "As a past BCIT Instructor and course developer, I recognize your natural talent as a teacher.  What really surprised me though was how quickly you were able to put yourself in your student's business and give tips specific to their needs using examples from their own product or service.  Although it was a group class, I think everyone soon felt like the course was customized specifically for them.  I sure did.  I felt that you understood my business as well as I did and from that I could trust your advice and council.  I can't get over the depth you bring to the task.  You generated on valuable idea after another".  Eric Worthy, Lanodyne Computer Solutions sales@lanodyne.com ++++++++++++++++ "Wanda was brought on as a Sales Advisor and Phone Sales Coach for our firm over a multi-month contract in 2008.  Being in a completive market means that we have to be focused on every step of the sales process to stay ahead.  Wanda was successfully able to train several members of our sales team to learn new skills on the phone and coach them in new and innovative ways to get the job done right.  She has been a great asset to us and we would enthusiastically recommend her to any company who wants to get ahead or stay ahead. Jeff Duncan President of MeetingMax, Vancouver www.meetingmax.cc

  Here are some of the areas that you will learn:   How the first 5-15 seconds can make or break your call, what to do about it The danger of using your 'autopilot' when calling prospects  The important of using a script, know were you are going What is a 'Script' and why use it, how to write an effect one How to write a sizzle script to targets your perfect client/customer - act as your commercial   Understanding what communication and how to use it on the phone Call reluctances - can stop a good sales person cold in his/her tracks. How to get past it Tools of the trade and how they can help you Setting up a calling system Setting ready for your calling Understanding "the calling averages" How people listen and buy Listening skills Turning objections into appointments Using questiions to land appointments Developing a good 'hook' so people will talk with you How to ask for an appointment so you get it  How to leave an effective voice mail How to get past the gatekeeper Using voice matching to build rapport with prospects Plus more    Success is calling, it's for you!