Workshops and Seminars
PhoneTalk Communications offers several workshops and seminars designed to address some of the issues that many people experience when using the phone to make sales calls. Full and half day workshops are held in various locations where you have the added benefits of lively interactions with other attendees in a friendly, open group setting. In addition to our current workshop offerings, we can create customized workshops to address specific situations or issues regarding using the telephone as an effective business tool.
Sales Superstar Workshop
This full-day workshop is designed specifically for sales professional who want to take their careers to a higher level and double or triple their income.
In Sales Superstar workshop, you will learn:
- How to create an effective phone setting using our step-by-step guidelines
- Why building a multi-touch contact system is the most effective way to contact a cold market and how to build a system that works
- Ways to overcome obstacles to setting appointments
- And many other skills that will make you a superstar in your business!
Frontline Customer Service Workshop
The number one reason customers leave a company is that they feel unappreciated by service staff. In this tough economic climate, can you afford to lose your customers to your competitors? The Frontline Customer Service workshop can help your company truly become #1 in customer service.
In this workshop, you will learn:
- How to meet and greet customers effectively
- How to answer the phone so the customer feels appreciated
- How to end a phone conversation and hang up from a call
- How to dress for the job
- How to handle an employee who is "having a bad day"
- How to develop a winning "Boomerang Principle" so customers keep coming back
- Much more
Custom Workshops
If you have specific issues or concerns about serving customers or using the phone effectively, PhoneTalk Communications would be happy to create a workshop or seminar to address those issues. Depending on the contents and purpose of the workshop, we have created custom workshops in the following formats:
- Corporate workshops
- Individually-tailored workshops
- Workshops that focused on your clientbase
- Industry-focused workshops
- Terminology-specific workshops
- Public workshops
- Workshops that address unique situations
- Broad-focused workshops
- Interactive workshops
Contact PhoneTalk Communications to discuss your workshop or seminar needs.